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Technical Help

What Internet Browsers can I use?
Why do I need Cookies enabled?
What do I need to play Streaming Video?
How do I download Realplayer?
What if I have trouble viewing the presentations through a Firewall?

Browser Requirements

To operate correctly, VCU lessons require the following minimum browser specifications:

Cookies

VC University uses "cookie" files. These files, created by our web servers, contain data to identify and track your progress. If you disable or choose not to accept cookies, you will not be able to take the course, and we will not be able to personalize your user-exeperience.

To enable cookies in Internet Explorer, go to the top menu bar and scroll down the "Tools" menu to choose "Internet Options". Click the "Security" tab, and make sure "Internet" is set to medium security level. This will, by default, enable cookies.

Streaming Video

The streaming video contained in the VC University utilizes RealPlayer to play-back video footage. If you do not have this program installed on your computer, follow the instructions below to to download them for free.

Minimum system requirements:

RealPlayer Information

Step 1 - Download RealPlayer

Step 2 - Install the Player

Once you have downloaded the file to your local hard drive, double-click the file to begin the installation.

Step 3 - Test Your Player

http://vcexperts.com/vce/about_us/testimonials.asp

If you are having problems with RealPlayer, you should try one of the following options:

  1. Make sure you have correctly downloaded and installed the software using the 3 steps above.
  2. Make sure that you have the correct browser version and that you browser is configured properly. It is extremely important that you configure your browser correctly. We recommend Internet Explorer 5.0 or higher or Netscape Navigator 6.0 or higher.
  3. You may encounter some technical difficulties while using the standard AOL browser. You need to upgrade your browser to view the content. We recommend Internet Explorer 5.0 or higher or Netscape Navigator 6.0 or higher.
  4. Poor sound/video quality, excessive buffering, and/or delays in connectivity are all usually due to stressed or strained bandwidth on behalf of your ISP and the bandwidth which your ISP has available for Internet connectivity. Please understand that many Internet users probably are dialed-in to your ISP, which can cause congested lines and use up most or all of the bandwidth.

    If you are accessing us through a LAN (Local Area Network), you may experience similar problems as a result of the number of users and/or PCs on your LAN. This condition is almost always temporary, and if you try back later, you will usually experience better results.

    You may also experience these types of problems when your computer's resources are limited. Try not to run other applications while accessing streaming media.

If you are viewing the presentations through a firewall and are having trouble, you may need to follow these instructions

For RealPlayer for the PC:

  1. Click Tools, located on the RealPlayer toolbar.
  2. Select Preferences.
  3. In the Preferences window, click the Proxy tab.
  4. If you already know that your web browser is configured to use a web proxy, select the option labeled Automatic Configuration. If you know the proxy address and port number, follow these directions:

    Select Use Proxy.
    Insert the proxy address and correct port number, either 80 or 8080.
    Click OK.

  5. Select Connection from the Preferences menu.
  6. Click the Test Connection and follow the directions.
  7. Click OK